Data you provide
To use some of Cognitera’ Services you may need to create an account. When creating an account, you may need provide us with some personal information including your name, email address, username and password.
In some cases, you may want to add a profile image, a phone number or your address to your account. You can alter or delete these items any time you wish. Your username and profile image will appear in all your possible interactions with other users of the Service. We may also use your information to provide you with assistance in case you report a problem. Under no circumstances will your personal data be disclosed to third parties without your consent.
Beyond your identification, your email may, depending on your settings of the Service you have chosen, be used so that you may receive notifications for topics you have set or so that we may be able to interact directly with you. For example, to let you know about upcoming changes or improvements to our Services or for you to send us your request for any problems you may face.
Shipping and billing information
If you wish, we may process your financial information to proceed with a potential product purchase. We may request product shipment information, depending on the product you choose, which we will share with a shipping company to reach your location. Information such as your VAT number may be required to issue the relevant transaction document.
To make the most of Cognitera’ Services, you may be asked to add information referring to the nature of your activities. This data only concerns the customization of the Service to your needs and is not disclosed to third parties.
Data we collect
When using our Services, if you manage data logging equipment for your activities, this data is collected and recorded by the software we provide. This data is in no way subject to any kind of review or processing by us and is stored on our servers only so you may have access to it and use our Services.
We collect the content you create or receive from other users when you use our Services. This content is not subject to any kind of review or processing by us and is stored so that you may access it whenever you wish.
We collect information about the interaction of applications, browsers and devices with our services, such as IP address, type and manufacturer of your device, type of web browser and operating system as well as date and time when, for example, a Service on your device communicates with our servers.
Use of Data
Provision of Services
We use the information we collect solely to provide our Services. The information Cognitera collects and how it is used depends on how you use our Services and how you manage your privacy controls.
We also use your information to ensure that our Services are functioning as intended, such as monitoring downtime or resolving problems you report to us. We are constantly monitoring our systems to identify problems. If we find that there is a problem with a particular function, checking the information from the traffic history that was collected before the problem occurs, allows us to resolve it in a speedier manner.
The data you provide remain on Cognitera’ servers within the European Union. Unless explicitly required by law, Cognitera will not publish, sell or disclose any information you provide without your consent. Cognitera retains your data throughout your length of Service or until you explicitly revoke your permission by choosing to delete your account.
Collection and Transmission of Data under Condition
Cognitera may provide data to the appropriate judicial, police and other administrative authorities upon legal request in order to:
- Comply with applicable laws
Respond to government inquiries (or inquiries by legal, governmental or semi-governmental or local or Internet Protection Authority of any kind)
Comply with a valid legal process
Protect its rights and property, the Services and/or other users of them
Security and Protection of your Data
Cognitera is committed to protect the personal information and data provided by its users. To this end, it has taken the necessary technical security and organization measures of processing your personal data. Personal data collected is stored on password-protected restricted servers. Cognitera uses specialised technologies and procedures and takes strict electronic and administrative security measures to enhance the protection of this information against loss or misuse and to protect it against unauthorized access, disclosure, modification or destruction.
Cognitera to protect the information it exchanges with its customers uses Secure Socket Layer (SSL) decryption. This type of technology encodes the files when they are transferred electronically so that they are not intercepted by third parties.